Office Policies and Procedures

Appointments: Office hours are by appointment only. In scheduling appointments, it is our intent to see you as soon as possible. Our staff and physicians will make every effort to accommodate urgent add on requests. We allow 15 minutes prior to your appointment to complete the registration process. We will make every effort to see you on time at your scheduled visit. Individuals arriving early for their appointments may not be taken until the scheduled time, to avoid delaying other patients unnecessarily. For your appointment please bring with you all medical reports, x-rays, scans, etc that need the doctor’s review during your consultation. Patients are expected to bring these upon arrival to the office the day of the appointment. Due to experience with these items getting delayed if sent through the mail, we prefer the patient obtain these materials and bring them the day of their appointment.

Cancellations: We reserve your appointment exclusively for you. We would request 24 hours notice for rescheduling and/or cancellation of an appointment so that another patient on our waiting list may be able to utilize this slot. For appointments cancelled with less than 24 hours notice, a cancellation fee of $30.00 will be charged.

Forms: For your convenience we have our standard office forms available online here. Patients may download and fill these forms out prior to their office visit. Please note that depending on the nature of your consultation, it may be necessary to complete additional forms upon your arrival in the office.

Physician/Clinical Phone Calls: Your calls will be routed to the appropriate Clinical staff. Complete messages may be taken as needed. Please let them know where you may be reached, including both day and evening numbers. Your call will be returned at the first opportunity. Urgent calls will be immediately routed to the designated Clinical staff and prioritized accordingly.

Prescription Refills: For refills, we ask that you provide at least 72 hours notice. Please call the Pharmacy and request them to call our office for authorization on the refill. This will facilitate your request in a more timely manner. The Clinical staff will submit your request to your physician. Once the refill has been authorized, it will be called to your pharmacy. If there is a problem with the request, you will be notified by the Clinical staff.

Patient Identification: For your protection and security, a photo identification will be requested at the time of treatment, as well as medical records release.

Surgical Scheduling: After you have consulted with the doctor and surgery is indicated, our Surgical Coordinator will assist you in coordinating all aspects, including pre-operative testing and understanding insurance/financial responsibilities, of your surgery.